In the Answering Service Resources section of our company website is the essay Seven Principles of Growth. It’s a distillation of what I have found important in our growth over the past twenty years.
Oct 21
I wrote the essay Your Command of the English Language for our Telephone Service Representatives (TSR’s) and administrative staff in order to point out the obvious: how we speak – and how we write – has everything to do with gaining the respect of the people with whom we communicate. I am continually amazed that so many people are unable to coherently express themselves. I am not a professional editor or writer: but, despite my own flawed command of the language, I will go out on a limb here as my company is a tele-communications company…
Oct 19
The following article is helpful, I think, to orient potential or current answering service customers to the
Oct 19
My name is Sam Carpenter and I am majority share owner of Colejenn, the umbrella corporation for Centratel, a high-tech telephone answering service (TAS) located in Bend, Oregon. I am the General Manager and CEO of the business. In an industry that includes some 2,500+ services nationwide, Centratel serves a relatively narrow band of vertical business answering service categories. Our answering service client base, 75% of which is outside Oregon, is comprised of approximately 700 accounts ranging from medical clinics to HVAC companies to funeral homes to veterinarians to property management companies. Providing
