It struck me this morning that the FAQ’s in our Centratel website are a great resource for those shopping for an answering service, as well as for our own customers who want more information. -sc
Feb 06
See our semi-monthly newsletter for articles, suggestions and facts about our business and the telephone answering service business in general. The newsletter is pointed directly at our customers. The first issue was published in December 2004. -sc.
Feb 05
- Answering services: There are probably 2,000 of them in the United States. As I travel (two days ago I returned from a mountain climbing expedition in Argentina), I am often asked "what do you do?" It’s never an easy explanation. It seemed logical to think out a solid definition, add some information on what makes a difference in the quality provided to clients, and then get it down hard-copy. The article "Answering Service Definition" explains that a Telephone Answering Service (TAS) is unlike the typical cellular, paging or telephone service provider that provides a usually consistent high level of service quality: from one TAS to another, the quality of service is wildly fluctuating.
